Terms and Conditions

Webshop NZA New Zealand Auckland BV Chamber of Commerce under file number 34246167 located at Keyboardweg 24, 1033 MZ Amsterdam (the Netherlands). These terms and conditions apply to all purchase and sales agreements concluded by NZA New Zealand Auckland BV and its customers via nzanewzealand.com and all its subdomains. No agreement can be concluded without your agreement to these terms and conditions. Products cannot be purchased without an account. By placing an order with the NZA New Zealand Auckland webshop, the customer declares to accept the general terms and conditions. NZA New Zealand Auckland BV cannot guarantee that the content of the site is always free of inaccuracies and typographical errors. Nor can we guarantee that all information is up-to-date. NZA New Zealand Auckland is at all times entitled to change the content of the site. The colors on your screen may differ from those of the original product. This depends, among other things, on your computer settings. We do everything we can to display the correct colors on our webshop.

Payment

All prices in the EU include Dutch VAT of 21%. All other countries are without VAT. You must pay import tax in the receiving country.
Prices in the webshop may differ from the prices in our stores. Prices in the webshop are leading for the articles in the webshop.

We accept payments via iDEAL (in the Netherlands), PayPal, Mister Cash (in Belgium), Visa, MasterCard, Klarna and bank transfer. After you have placed your order, you will receive an automatically generated confirmation by e-mail.
Payments are processed by Adyen..

Return Policy

You can return an item within the period of 37 days after the delivery of the item. A returned item must always be reported and shipped in accordance with the return procedure, otherwise the refund may be delayed. The articles must be delivered to the warehouse within 30 days after the request for the return of the relevant articles. The goods must be returned to us in perfect condition. Returned items will only be accepted if all labels are intact and attached. NZA New Zealand Auckland BV will not accept items with missing labels. After the seven day period, NZA New Zealand Auckland will assume that the customer is satisfied with the order. We advise you to provide the return shipment with a tracking number.
NZA New Zealand Auckland is not responsible for any damage, theft or loss.

Items cannot be exchanged. If you want a new size or color, you can order a new item in the webshop, the prices shown at the time of ordering will apply.

All deliveries are subject to availability. Defective items will be exchanged for the same type of product in the same color and size, subject to availability. Refunds for defective items will be made within 30 days of delivery. Customers who wish to submit a complaint should always first contact customer service.

Items cannot be exchanged or returned in our store.
Items can only be returned to our return address:

NZA New Zealand Auckland Webshop
Edisonstraat 78
6902 PK Zevenaar
The Netherlands.

Force majeur

In case of force majeure, NZA New Zealand Auckland is entitled to dissolve the agreement between NZA New Zealand Auckland and the customer. Force majeure is a serious obstacle at NZA New Zealand Auckland BV or transport stoppage.

Intellectual property

This website and all subdomains are the intellectual property of NZA New Zealand Auckland BV; nothing may be copied or used without the permission of NZA New Zealand Auckland BV.

This website uses cookies to make it easier for visitors to use. Cookies ensure that the country selected by you is remembered, that the contents of your shopping basket are saved and that you remain logged in.

All material on the nzanewzealand.com pages is protected by copyright. It may not be used for any purpose without our prior express written consent.

Personal data is stored and handled with care; it will not be passed on to third parties and will only be used for the delivery of your order.

When registering for the NZA New Zealand Auckland newsletter, your data will only be used by NZA New Zealand Auckland and will not be passed on to other parties. NZA New Zealand Auckland Webshop uses Secure Socket Layers (SSL), the industry standard for the transfer of information used to process orders.

Delivery with Track & Trace

The items are delivered by DHL. After your order has been shipped, you will receive a tracking number by email. Deliveries outside the Benelux are delivered by UPS and your local courier. The delivery time starts as soon as NZA New Zealand Auckland has received payment from the customer. All orders are shipped within 1-3 business days after receipt of payment.

You will receive a confirmation email immediately after placing your order. You will receive a second confirmation email when your payment is complete. Most orders are shipped within 1 business day of receiving your payment. Shipments and returns are handled by De Nederlandse e-warehousing (0031 316 820216). The delivery of your order is provided by DHL/Selekt Cargo. Deliveries outside the Benelux are provided by DPD and by local couriers. You will receive a Track & Trace number as soon as your order has been shipped. Most shipments within the Benelux arrive the next day. Deliveries outside the Benelux are provided by local couriers.
Please contact us if you think delivery has been delayed.