You will receive a confirmation e-mail immediately after placing your order. You will receive a second confirmation mail when your payment is completed. Most orders are shipped within 1 working day after receiving you payment. Shipments and returns are handled by De Nederlandse E-warehousing (0031 316 582102). The delivery of your order will be handled by DHL. Deliveries outside E.E.C. will be handled by DPD. You will receive a Track&Trace number as soon as your order has been shipped. Most shipments within the E.E.C. arrive in 72 hours. Please contact us if you believe the delivery is delayed.