Returns

We want you to be happy NZA New Zealand purchase! So returning your article is no problem.

 

Please apply your return as follows:

  • Log in to your account – click “My account” – click “Returns”.
  • First log-in? Request a password.
  • Select the order.
  • Select the articles you want to return. Don’t forget to select the number of articles!
  • Print (or write) your returnform with address label and send it together with the articles.

Customers outside Benelux please fill in additional info:
Ibannumber   l Swift code   l Name Bank   l Place Bank.

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PLEASE READ CAREFULLY:

  • Please provide the shipment with a trackingnumber, to check if your shipment has arrived.
  • As soon as the returned articles are received and checked at the warehouse, you will receive a confirmation email.
  • Check if your name, email-address, ordernumber and returnnumber are mentioned correctly on the returnform.
  • When the money is refunded you will receive a second confirmation email.
  • (It can take a few days before the transaction is completed by the bank)
  • The money will be refunded as soon as possible after receiving your return (with a maximum of 30 days)
  • We will always refund the money to the same account as which you paid with
  • We will usually refund you what you paid for your order but not the delivery charge, unless your entire order was faulty or incorrect.

 

Return address:

NZA New Zealand Auckland Webshop

Edisonstraat 78

6902 PK Zevenaar

Nederland