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Returns

Returns


Is the article not entirely to your liking? Read below how you can return your order.


  


CONDITIONS


Please follow the return policy, otherwise we can not accept returns. Returned items not in accordance with our policy will not be accepted and will be returned.


 


· Returns is possible until 14 days after receipt of your order.         


· Make sure that all returned items are in perfect condition, unused and with all NZA labels attached.         


· Items bought in the webshop cannot be exchanged in other stores.         


· If information is missing, this can result in the processing of your return being delayed.          


· NZA is not responsible for damage, loss or theft of returned items.          


· All return conditions apply for SALE items .         


 


CUSTOMERS from the Netherlands


Customers in the Netherlands can fill in the reason for return on the return form included in the package and it must be added to the return package.  


For customers from the Netherlands, which stuck the enclosed address label over the old label of the package word . The package can be brought to a DHL parcel shop .  


 


 


Returns are free for customers from the Netherlands ...


 


CUSTOMERS from Belgium


Customers in Belgium can fill in the reason for return on the return form included in the package and it must be added to the return package. 


For customers in Belgium means that stuck the enclosed address label over the old label of the package word . The package can be brought to a DPD parcel shop .  


 


Returns are free for customers from Belgium…


 


 


Customers from other countries can fill in the reason for return on the return form included in the package and it must be added to the return package and can be returned with a carrier of their choice.  


We advise you to ask for a shipping receipt. 


The costs for returning orders are for the account of the customer. 


 


You will receive a confirmation by email when we have received your return in good order.


 


 


 


 


EXCHANGE


Unfortunately it is not possible to exchange items via the webshop. The desired items can be ordered again. In this way, the articles are delivered the fastest.


 


DAMAGED ARTICLES


An item is classified as broken or damaged if the item is broken or damaged upon receipt. In that case, this can be returned and the item will be refunded. Please indicate this on the return form. The customer service team will do everything in its power to find a suitable solution .   


 


REFUND


The return will be processed within 1 to 5 working days after receipt of your return. You will receive a confirmation email. The handling of returns is provided by the Dutch e warehousing  


 


The money will be refunded within 14 working days after receipt of the return. It may then take a few more working days for this transaction to be processed by your bank. The amount is always refunded to the same account that was used to pay.


 


 

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