Complaints/Faulty Items

NZA New Zealand Auckland BV cannot guarantee that the content of the site is always free of inaccuracies and typographical errors. Neither can we guarantee that all information is up to date. NZA New Zealand Auckland is entitled to change the content of the site at any time. The colours on your screen may differ from those of the original product. This depends on, among other things, your computer settings. We make every effort to display the correct colours on our webshop.

 

You may return an item within the seven-day period following the item’s delivery. An item being returned must always be reported and sent in accordance with the returns procedure as otherwise the refund may be delayed. The items must be delivered to the storeroom within seven days of the request to return the items concerned. The goods must be sent back to us in perfect condition. Returned items will only be accepted if all labels are intact and affixed. NZA New Zealand Auckland BV will not accept any items whose labels are missing. Following the seven-day period, NZA New Zealand Auckland will assume that the customer is satisfied with the order. We advise you to provide the return shipment with a tracking number. NZA New Zealand Auckland is not responsible for any damage, theft or loss.
All deliveries are subject to availability. Defective items are exchanged for the same type of product in the same colour and size, subject to availability. Refunds for defective items will be effected within 30 days of delivery. Customers that wish to make a complaint should always first contact the customer service department. Items cannot be exchanged or returned in our Brand stores. Items may only be returned to the NZA New Zealand Auckland Customer Service.

Please ALWAYS contact NZA CUSTOMER SERVICE before returning the articles.

NZA New Zealand Auckland Customer Service
Edisonstraat 
6902 PK Zevenaar
The Netherlands

Ph: +31 (0)316 582102
[email protected]